Privacy policy

1. Introduction

At findhomedecorations, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your data when you visit our website, purchase our ceramic cups and insulated mugs, or interact with our services. By using our platform, you consent to the practices described herein.

2. Information We Collect

We may collect the following types of personal information from you:
  • Contact Information: Name, shipping address, billing address, email address, phone number (e.g., +33 771 818 531), and other details you provide when placing an order or contacting support.
  • Payment Information: Credit/debit card details, PayPal account information, or other payment method data (processed securely through third-party payment providers; we do not store full payment details).
  • Usage Data: Information about how you interact with our website (e.g., pages visited, browsing history, device type, IP address, and browser details) collected via cookies and similar tracking technologies.
  • Other Information: Any additional data you voluntarily share (e.g., feedback, reviews, or communication with our team).

3. How We Use Your Information

We use your personal information for the following purposes:
  • Process and fulfill your orders (e.g., ship products, send order confirmations, and handle returns/exchanges).
  • Communicate with you: Respond to inquiries, provide customer support, and send updates about your order (via email, phone, or other contact methods you provide).
  • Improve our services: Analyze usage data to enhance our website, product offerings, and customer experience.
  • Comply with legal obligations: Meet tax, shipping, and regulatory requirements (e.g., storing order records as mandated by French law).

4. Data Sharing & Disclosure

We do not sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent. We may share your data with:
  • Third-party service providers: Payment processors (e.g., Stripe, PayPal), shipping carriers (e.g., La Poste, DHL), and IT service providers (to support website functionality and security). These parties are bound by confidentiality agreements and only use your data to perform their services.
  • Legal authorities: If required by law, court order, or to protect our rights, property, or safety (e.g., preventing fraud or illegal activities).

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or misuse (e.g., encrypted payment processing, secure server storage, and access controls). While we strive to keep your data safe, no online platform is 100% secure—we cannot guarantee absolute security.

6. Cookies & Tracking Technologies

Our website uses cookies (small text files stored on your device) to improve functionality (e.g., remember your shipping address) and track usage. You can disable cookies in your browser settings, but this may limit certain features of our website.

7. Your Rights

Under French and EU data protection laws (e.g., GDPR), you have the following rights regarding your personal information:
  • Access: Request a copy of the data we hold about you.
  • Correction: Update or correct inaccurate or incomplete information.
  • Erasure: Request deletion of your data (subject to legal obligations to retain certain records).
  • Restriction: Ask us to limit how we use your data.
  • Data Portability: Request a copy of your data in a machine-readable format.
  • Withdrawal of Consent: Opt out of non-essential uses of your data (e.g., marketing communications, if applicable).
To exercise these rights, contact us using the details below. We will respond to your request within 30 days.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy (e.g., until your order is completed and any returns are processed) or as required by law. After this period, we securely delete or anonymize your data.

9. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
  • Address: 80 Rue Saint-Come, Montpellier, Occitanie 52248, France
  • Phone: +33 771 818 531
  • Email: support@findhomedecorations.com

10. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last Updated" date. Your continued use of our website or services after changes are made constitutes acceptance of the updated policy.